In some circumstances PC4Networks may offer you remote assistance to enable us to investigate problems you are experiencing. This can greatly speed up fault correction and is becoming increasingly popular with our customers.

We do require you to perform a couple of tasks for this to be enabled. First of all, you will be required to have MSN Windows Messenger installed on your computer. This is a free product that allows us to communicate with you in real time while we are investigating problems. It is more efective than a telephone call as the dialog is typed and remains on the screen for you to refer back to instructions as necessary. It also enables you to remailn on-line during communication where there is only a single line available for Internet and telephone connection.

Using Messenger, we will guide you through the further tasks required.

Once our remote diagnostics system is set up we will have control of your computer to find your problems but you can cancel this at any time if you wish.

 If you do have a problem and wish to set up the service, then please complete the enquiry form stating your need for remote assistance.

Enquiry Form